We make your child’s care easily accessible. If your child is sick, we will see him or her the same day you call if it is medically indicated. Please feel secure in knowing a Trestlewood physician is available for your children 24 hours a day. You should always feel comfortable calling our office with questions. Our office is open from 8 a.m. to 5 p.m., Monday through Friday. We also offer Saturday hours from 8:30 am to noon for acutely ill children.

If you have a question after normal office hours, please check our web site for an answer. We have developed this resource for your use and education and it is updated regularly to keep you abreast of current information.

If you need additional help or you have an urgent need, please call the Trestlewood physician on call. The physician can be reached by calling 269-998-0554.

To help us keep adequate appointment times available for sick child visits, we ask that you schedule well child appointments several weeks in advance of the date you wish to visit.

If your child is sick, we will make every effort to see him or her the day you call. Please call as early in the day as possible.

For the convenience of our patients and parents, we try to adhere to our appointment schedule. You will help us maintain that schedule if you arrive for your appointment on time, or call us if you will be late. If you will be bringing a sibling to a visit, please call ahead with that information so that we may be prepared for that visit also. Please understand that an emergency or special circumstance can occasionally disrupt our schedule.

We now charge patients with well child exams, diabetes exams and ADD/ADHD exams who do not show up for their appointment and do not call to cancel at least 3 hours prior to the scheduled visit time. The charge is $30 and is not covered by insurance.

To avoid these charges, PLEASE call us to cancel your scheduled appointment as soon as you can, but no later than 3 hours before the appointment. If your appointment is early in the morning, try to call the previous day or call at 8:00 in the morning to avoid the cancelled appointment charge. This allows us time to fill the appointment time with other children who need to be seen.

Never hesitate to call our office with questions about your child’s health. A trained member of our staff will be happy to help you.

If you have routine prescriptions that need to be refiled, please call us at 269-381-0118 with the information. We will need your child’s name, the name and dosage of the medication, and the pharmacy. We require at least 24 hours notice to refill prescriptions.

Your prescription will be available to you in the afternoon on the following business day after we are notified of the refill. As always, the doctor who primarily follows your child for the particular condition must be available to sign the prescription. Calls to refill prescriptions should take place during regular business hours.

We will not be able to refill antibiotics, steroids, pain medication, or other medications that deal with acute medical problems. Your child should be seen in the office to assure the best medical treatment.

Our office participates with many insurance programs. We directly bill the insurance plans in which we participate. Please call our billing specialist at 269-381-2347 for current information. Insurance Policies.

As mentioned above, we directly bill the insurance plans in which we participate. Please call our office for current information. Note: we submit billing for all insurance plans when a patient is hospitalized. Please call (269) 381-2347 with questions regarding your bill.

We ask that you pay all insurance plan co-payments and deductibles at the time of service unless you make other arrangements with us in advance of your visit.

When you call to make your appointment, please feel free to inquire about our fee schedule.

Effective August 1, 2007, Trestlewood Pediatrics will charge for copies of medical records. This applies to copies of medical records and does not apply if a copy of the immunization record only is requested. Copies of immunization records will continue to be provided free of charge. However, with the high costs of postage, copying, paper and staff time, we have found it necessary to begin charging for record copying. Our charges will be based on the rates set annually by the Director of the Department of Community Health.